Morningstar Reviews [Apr,2026]: Is It Good for Small Businesses?

Numerous reviewers report frequent technical issues, broken links, slow loading times, and features that don't work as expected. Many mention the portfolio manager being frequently unavailable or displaying incorrect data, making the site unreliable for daily use. One user stated, "The problem with the company is their website. It is infuriatingly frustrating to use- its portfolio manager is broken over 50% of time when I want to use it."

Many reviewers express frustration with Morningstar's customer service, describing it as unresponsive, unhelpful, and difficult to reach. Some report long wait times, unresolved issues, and a lack of follow-up, with some suspecting outsourced support with limited knowledge. A reviewer noted, "Absolutely useless customer support. Portfolio performance tracking price lookup fails to return a quote for a fund... No updates provided unless chased and no fix provided."

Several reviewers report inaccuracies in Morningstar's data, including incorrect dividend information, faulty stock screeners, and discrepancies in portfolio calculations. These errors undermine trust in the platform and raise concerns about the reliability of its investment insights. As one user stated, "Morningstar publishes incorrect data on stocks and takes years to fix problems, if ever."

Multiple reviewers complain about unwanted auto-renewals, difficulties canceling subscriptions, and being charged after cancellation. Some report having to fight to get refunds for unauthorized charges, indicating a problematic billing system. One reviewer said, "They continue to charge my credit card for services I cancelled... Employees working for Morningstar deserve jail time."

Several reviewers dislike the new website design and changes to the platform, finding it less user-friendly and more difficult to navigate than previous versions. Some report that key features have been removed or made harder to access, diminishing the value of their subscriptions. A user commented, "New 'improvements' were the opposite. They have no idea what advisors need."

Several reviewers feel that Morningstar's premium subscription is overpriced for the value it provides, especially given the frequent technical issues and data inaccuracies. Some argue that similar information is available for free elsewhere, making the subscription unnecessary. One reviewer stated, "Morningstar has priced itself completely out of the market... Morningstar is dead."

Reviewers frequently mention issues with the portfolio manager, including it being inaccessible, displaying incorrect data, or not syncing properly with brokerage accounts. This unreliability makes it difficult for users to track their investments effectively. A user reported, "As with other subscribers I have been unable to access the portfolio manager for well over a week now. All I get is, 'it’s a known error'. Shocking IT."